Shipping Policy

Last Updated: July 2026

Thank you for shopping with PORTAGE STORE. We are committed to delivering your order quickly, safely, and efficiently.

Shipping Coverage

We currently deliver across the State of Qatar.

Order Processing

• Orders are processed within 1 business day after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotions or peak periods, processing times may be slightly longer.

Delivery Time

Estimated delivery time:

• Doha: 1–2 business days

• Outside Doha: 2–3 business days

Delivery times are estimates and may vary due to weather, public holidays, or other unforeseen circumstances.

Shipping Fees

Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.

From time to time, PORTAGE STORE may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, our customer support team will provide updates regarding your delivery when applicable.

Failed Delivery

Please ensure that your shipping address and contact information are accurate.

If delivery cannot be completed because of incorrect information or the customer is unavailable, additional delivery charges may apply for a second delivery attempt.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and the product so we can assist you promptly.

Delivery Delays

While we make every effort to deliver on time, PORTAGE STORE is not responsible for delays caused by:

• Weather conditions

• Public holidays

• Courier delays

• Government restrictions

• Other events beyond our reasonable control

Contact Us

If you have any questions about shipping or your order, please contact us:

PORTAGE STORE

Location: Doha, Qatar

Email: portageqa@gmail.com

Phone / WhatsApp: +974 3101 1411